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Privacy Policy

Stoneage Jeans takes the privacy of its customers very seriously and will take all measures to protect your personal information.

Whether you register with us or use the site anonymously, the information we collect centers around your name, address, contact number(s), email ID, payment preferences, credit/debit card numbers, bank account details, etc. This information will only be used, at the minimum, for the following purposes:

  • To fill, process and ship your orders
  • Contacting you for customer service and support
  • Informing you of promotional offers
  • A better browsing experience of our website.
  • No information will be revealed to any third-party entities for any purposes and your information will solely be used by Stoneage Jeans.

EXCHANGE / RETURN POLICY

1. No exchanges/refunds/claims can be made on discounted products.

2. Read care label inside the garment.

3. If any item purchased at full price goes on sale, it will be exchanged at the marked down price.

4. Claims on previous season’s stock will not be entertained.

5. Any claim pertaining to the same season will be processed within 15 working days after quality inspection.

6. Specifically for online purchases:

a. If you are not satisfied with your online purchase, return the product and get Online Store Credit for the same amount (minus shipping costs) for future purchases, within 10 days of receiving your order. No requests will be entertained after 10 days of purchase.

b. Online Store Credit means you can return your purchase and utilize the same amount for a later purchase. Simply email us at customerservices@stoneagejeans.com or call us at (+92) 42 111 380 380 to request this. Do mention your order ID.

c. Items will be sent back after request is approved through courier. Shipping costs will not be part of the exchange or claim.

d. Shipping costs will only be refunded for online purchases if:

The item was damaged when received by the customer

The wrong item was delivered

Promotional free shipping is being offered

In all other cases you will be responsible for bearing the cost of sending the item back to us.

e. An alternative is to exchange the product at any Stoneage Jeans store.

f. Online orders can be cancelled within 24 hours of placing the order. Email us at customerservices@stoneagejeans.com or call us at (+92) 42 111 222 784 to request this. Do mention your order ID.

g. Currently we do not offer any refunds or exchanges for international online orders.

No information will be revealed to any third-party entities for any purposes and your information will solely be used by Stoneage Jeans.

By browsing our website you agree to abide by all our policies, which may be subject to change at any time.

All Rights Reserved.
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