DATA THAT WE COLLECT:
We collect personal information such as your contact information (name, e-mail address, etc.), and billing/shipping information (credit card number, visa card Number shipping address, etc.)We take responsibility for all the personal data that you provide us with, that we obtain when you subscribe to our newsletter or when you create a personal profile
HOW WE DO WE USE YOU DATA?
We use the information that we collect to fulfill our commitments to you and to provide you with the service that you expect. This includes sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data will be deleted
WHAT INFORMATION DOES WE NEED TO SHARE WITH THIRD PARTIES?
Stoneage may share your data information with third parties or affiliates of outfitter who perform services on our behalf or process authorized transactions. The data information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared.
YOUR ACCOUNT PROTECTION:
While creating an account on our website, you'll be enquired to provide a personal password. You will be required to use your chosen password for all future access to your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Stoneage reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its lone discretion.
You have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any incorrect, incomplete or irrelevant information in your data. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.
We try our best to provide accurate information on our site. However, there may be times when some information on the site is inaccurate, out-of-date or incomplete. We apologize for such errors; but if we receive orders for products for which the listed cost is erroneously lower than the actual price, we will not be able to process such orders as it will not be feasible for us to sell those items below our cost or take a loss on freight charges
EXCHANGE / RETURN POLICY
- 1. Unworn/unwashed garments can be exchanged within 10 days of purchase with their original receipt & tag.
- 2. No exchanges/refunds/claims can be made on discounted products.
- 3. If any item purchased at full price goes on sale, it will be exchanged at the marked down price.
- 4. Claims on previous season’s stock will not be entertained.
- 5. Any claim pertaining to the same season will be processed within 15 working days after quality inspection.
- 6. Exchange for sunglasses, shoes & accessories will not be entertained due to hygienic reasons.
- 7. Read care label inside the garment.
- 8. Specifically for online purchases:
- a. If you are not satisfied with your online purchase, return the product and get Online Store Credit for the same amount (minus shipping costs) for future purchases, within 10 days of receiving your order. No requests will be entertained after 10 days of purchase.
- b. Online Store Credit means you can return your purchase and utilize the same amount for a later purchase. Simply email us at email@example.com or call us at +92-423-577-2005 to request this. Do mention your order ID.
- c. Items will be sent back after request is approved through courier. Shipping costs will not be part of the exchange or claim.
- d. Shipping costs will only be refunded for online purchases if:
- The item was damaged when received by the customer
- The wrong item was delivered
- Promotional free shipping is being offered
- In all other cases you will be responsible for bearing the cost of sending the item back to us.
- e. An alternative is to exchange the product at any Stoneage store.
- f. Online orders can be cancelled within 24 hours of placing the order. Email us at firstname.lastname@example.org or call us at +92-42-111-380-380 to request this. Do mention your order ID.
- g. Currently we do not offer any refunds or exchanges for international online orders.
- No information will be revealed to any third-party entities for any purposes and your information will solely be used by Stoneage. By browsing our website you agree to abide by all our policies, which may be subject to change at any time.