Do I need to set up an account to place an order?
Creating an account on stoneage.pk is not obligatory. You can use a guest account to checkout without registering. However, an account on our website gives you access to the following benefits:
- Manage your account details, track your order status and review past purchases
- Save your shipping details for future purchases and a faster shopping experience
- Be informed about our latest stock, special online promotions and discounts!
How do I place an order?
Orders can be placed as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.
How do I know if stoneage.pk has received my order?
After you place your order on the website, you will receive an email from stoneage.pk to confirm that your order has been placed. This will not, however, indicate if the order has been shipped. That information may be confirmed under “My Orders” in your account dashboard. If you’re not a Preferred Customer, then you may email our Customer Care at info@ stoneagejeans.com with your Order ID for your required information.
Why do I need a verification code sent to my mobile?
After you’ve placed an order of your desired product, a code will be sent to the provided mobile number. After submitting this code, your order will have been confirmed. This process only helps us to improve our delivery system.
What if I don’t receive the code?
You should have received an SMS with your code by now, but if due to any technical error you haven’t then you may hit resend again. If you still didn’t receive the code, you may have provided the wrong number. If that is the case, you will receive a call from us.
Will my order be placed if I don’t send the code?
Yes, your order has been placed; this process just helps us to provide better customer service. We highly recommend that you submit the code for a faster delivery.
How can I track my order?
As soon as your order is placed, you will be emailed an Order ID, along with your Order Confirmation. This is what will help you track your order(s). You can also check this ID when you sign in to the Stoneage website. If you’re not a preferred customer, you may call or email our Customer Care with the tracking number information to find out the status of your order.
How Long Will It Take For My Order To Be Delivered?
All orders will be delivered within 3-5 working days in Pakistan. If your order has not been delivered in the specified time, please contact our Customer Care.
What kind of payment methods do you accept?
Currently, the following payment methods are accepted:
Cash on Delivery
This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since our delivery agents do not carry change/petty cash.
Our secure payment services allow for VISA, MasterCard, American Express and even PayPal to be used for payment. All your details and your data will be securely transmitted from end-to-end via SSL encryption. This gateway will be open and active shortly.
What if an incorrect/damaged item is delivered to me?
We take complete care to ensure that each order reaches the correct recipient. However, in case such a mishap does occur, you can get in touch with our Customer Care to return the item or exchange it for the correct order. Exchanges/Returns are governed by our Exchange/Return Policies.
What if an incomplete order is delivered to me?
Full care is taken to ensure that only complete orders are shipped out. However, in case there is any missing item(s) in the order, please get in touch with our Customer Care immediately.
What is the procedure for cancelling an order?
Order cancellation is dependent on whether or not it has been shipped. Generally, all orders are shipped after 24 hours, so send your order cancellation request to info@ stoneagejeans.com within that time. If the order has been shipped, you will be unable to cancel the request. Instead, you may exchange/return the product in accordance with our Exchange/Return/Refund policies.
How do I know if an item is in stock?
Only current stock is listed on our website. If, for that stock, your desired size is not available in the drop-down menu of a product, it means this size is out of stock. For queries and special requests concerning sizing and/or availability, please call or email our Customer Care.
The item I want is out of stock. What do I do?
Sometimes, highly popular items may temporarily run out of stock. As our stocks are continuously updated, please keep checking the Stoneage website regularly to remain well-informed of our updated stock content.
How do I know what size will fit me?
Please refer to our Size Chart. For further help, please contact our Customer Care.
How do I know my best-fit jeans/pants size?
For buying jeans or pants, you should know your waist and in-seam length. On our website, we mention sizes like "30-32" or "30-34". The first number refers to waist and the second one refers to the in-seam length, both in inches. You must use the combination of both these measurements to find your best-fit.
What are your delivery charges?
Delivery is free for all online orders above Rs.1000/- in Pakistan.
What are cookies and how do they affect me?
I have a comment/suggestion regarding your product/service.
We highly value any and all feedback from our customers and fans! Please don’t hesitate in contacting our Customer Care with your comments and suggestions. We can be reached at +92-423-577-2005 or info@ stoneagejeans.com